Terms & Conditions

When will I receive my subscription box?

We send out all subscription boxes the second week of every month and upon dispatch from the warehouse (at the end of the second week of the month) they will be subject to our shipping estimates which can be found here. Please note that these are only estimates and deliveries may take longer than advertised.

Can I have more than one subscription on my account?

Yes you can! You can have as many as you want and they can all be managed within your account area.

There's something missing from my box, what do I do?

We're sorry that something is missing from your box, get in touch with us here and we'll get it sorted for you as soon as possible.

Something is damaged in my box, what do I do?

We're sorry something has become damaged, please get in touch with us here and we'll get it sorted for you as soon as possible.

My box never arrived, what now?

Please note that we send out all subscription boxes the second week of every month and upon dispatch from the warehouse they will be subject to our shipping estimates which can be found here (please also see 'When will I receive my subscription box'). Please note that these shipping times are only estimates and may sometimes take longer to arrive. If the estimated time has passed, then please get in touch with us.

I've missed the deadline for this months box, can I still receive this months box?

Unfortunately due to limited stock amounts we won't be able to offer you this month’s box if you've missed the deadline however we'll have more papery goodness for next month and you'll be able to start subscribing to next month’s box straight after the previous months box goes out.
If any items from the previous box are still available we’ll have them for sale in the Ohh Deer shop after the subscription has been posted, so if you desperately wanted one of the products you might be able to still grab them!

When will my payment method be billed each month?

Your card will be billed on the first of each month (or the first working day should that date fall on a weekend or public holiday). If you prepay for your box for 3, 6 or 12 months you will pay upfront for the cost however upon expiry of your subscription you will then be billed on the first of your new renewal month.

Can I cancel my subscription?

We’ll be sad to see you go, but you can. If you’re cancelling a 3, 6 or 12 month subscription part-way through we will refund you the remaining boxes at the price your subscription should have been.
Ie: If you cancel a 12 month subscription on the 6th month, we’ll refund you £53.95 meaning that you would have paid for the 6 month subscription option. You will also be refunded the remaining shipping charges. Further to this, if you decided to cancel on the 7th month we’ll refund you the difference between the 6th month plus 1 full priced month: £44. These rules will be applied for all subscription services. Please get in touch with customer service ([email protected]) to initiate a refund for your subscription (subscriptions are not automatically refunded).

Contents of boxes may vary due to demand. Contents may vary for international customers due to customs regulations.