Frequently Asked Questions

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General Information


We accept Visa, Mastercard, Maestro, Amex and PayPal.

Please make sure you have sufficient funds available in your account, if so then your bank may be rejecting the payment to us, if this is the case you'll need to give your bank a ring and ask them to authorise the payment to us. If this doesn't work get in touch with us here.
Your card (or PayPal Account) will be billed on the first of each month (or the first working day should that date fall on a weekend or public holiday). If you prepay for your box for 3, 6 or 12 months you will pay upfront for the cost however upon expiry of your subscription you will then be billed on the first of your new renewal month.
To prevent your subscription from auto renewing you must make sure you cancel your subscription by the 1st of the billing month. (For example, if you have a monthly plan and have just paid/received the June 2020 box, but did not want it to renew for the July 2020 edition. You must make sure to cancel your subscription by the 1st of July. This must be prior to the billing date and not on the 1st of the month, otherwise you will find that payment may have already been taken, meaning the subscription has successfully renewed. Cancelling your subscription does not affect your current months boxes.

The customer service team are only able to assist customers, who make direct contact via email by 23:59 on the 1 st of the month..

Please also see 'Can I cancel my subscription?'.
We use a 3rd party system that checks the latest forex rates everyday to give you an accurate as possible converted price for your local currency so you know how much you’ll be spending. All prices are approximate as a result of how much exchange rates can fluctuate.

All purchases from are billed in GBP (£), local currency prices are shown as an approximation only and purchases will not be billed in these currencies.

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