Frequently Asked Questions

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General Information


We accept Visa, Mastercard, Maestro, Amex and PayPal.

Please make sure you have sufficient funds available in your acccount, if so then your bank may be rejecting the payment to us, if this is the case you'll need to give your bank a ring and ask them to authorise the payment to us. If this doesn't work get in touch with us here.
Your card (or PayPal Account) will be billed on the first of each month (or the first working day should that date fall on a weekend or public holiday). If you prepay for your box for 3, 6 or 12 months you will pay upfront for the cost however upon expiry of your subscription you will then be billed on the first of your new renewal month.
To prevent your subscription from auto renewing make sure you cancel your subscription by the 1st of the month. For example if I bought a box in April and did not want it to renew in May, make sure to cancel your subscription by the 1st of May. Cancelling your subscription does not affect your current months boxes.

Please also see 'Can I cancel my subscription?'.
We're sorry to hear that your subscription auto renewed, if you'd like to request a refund get in touch with us here.

Please also see 'How do I prevent my subscription from auto renewing?'.
We use a 3rd party system that checks the latest forex rates everyday to give you an accurate as possible converted price for your local currency so you know how much you’ll be spending. All prices are approximate as a result of how much exchange rates can fluctuate.

All purchases from are billed in GBP (£), local currency prices are shown as an approximation only and purchases will not be billed in these currencies.

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