Frequently Asked Questions

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The papergang is ohh deer's way of expressing a deep rooted obsession with papery goodness.

Each month you will receive a box filled with brilliant stationery. the product selection will vary but will include the likes of: greeting cards, notebooks, desk accessories and art prints.

You will never get a repeat box. each month will be designed with an artist and a theme so all of your new accessories make a lovely family.

Almost all product will be exclusive to the papergang for a period of time before it goes on sale in ohh deer's shop.
Shipping to the UK will cost £1.95 per subscription box, for international shipping rates please click here.
We send out all subscription boxes towards the end of the month and upon dispatch from the warehouse (the last 10 days of the month) they will be subject to our shipping estimates which can be found here. Please note that these are only estimates and deliveries may take longer than advertised.
Yes indeed you can! If you opt to gift this to someone you will just need to ensure the shipping address is theirs and not your own, any recurring payments will be taken from your account unless cancelled after the amount of time you want to gift it to them.
Yes you can! You can have as many as you want and they can all be managed within your account area.
Yes, all our subscriptions automatically renew on the first of every month, this was you don't have to go through the trouble of manually paying each month.
To prevent your subscription from auto renewing make sure you cancel your subscription by the 1st of the month. For example if I bought a box in April and did not want it to renew in May, make sure to cancel your subscription by the 1st of May. Cancelling your subscription does not affect your current months boxes.
Please also see 'Can I cancel my subscription?'.
We're sorry to hear that your subscription auto renewed, if you'd like to request a refund get in touch with us here.
Please also see 'How do I prevent my subscription from auto renewing?'.
We’ll be sad to see you go, but you can. If you’re cancelling a 3, 6 or 12 month subscription part-way through we will refund you the remaining boxes at the price your subscription should have been. Ie: If you cancel a 12 month subscription on the 6th month, we’ll refund you £53.95 meaning that you would have paid for the 6 month subscription option. You will also be refunded the remaining shipping charges. Further to this, if you decided to cancel on the 7th month we’ll refund you the difference between the 6th month plus 1 full priced month: £44. These rules will be applied for all subscription services. Please get in touch with us here to request a refund.
You can cancel your subscription from within your account, simply login to your account here. Once logged in on the left you have an overview of your past and present subscriptions, click 'Edit' on the one you would like to cancel. Once you've clicked edit select the cancel subscription button at the bottom of the page. If you have any problems you can get in touch with us here.
You can cancel at any time provided it's before the 1st of each month, as that's when the payment will be taken from your account for the next box.
Please make sure you have sufficient funds available in your acccount, if so then your bank may be rejecting the payment to us, if this is the case you'll need to give your bank a ring and ask them to authorise the payment to us. If this doesn't work get in touch with us here.
You can, however you will need to return the box that has already been shipped to us when it arrives in order to get a refund on it. It needs to be returned in the condition it was shipped in. We will accept refunds 30 days after the transaction was taken.
We're sorry that something is missing from your box, get in touch with us here and we'll get it sorted for you as soon as possible.
We're sorry something has become damaged, please get in touch with us here and we'll get it sorted for you as soon as possible.
Please note that we send out all subscription boxes towards the end of every month (the last 10 days) and upon dispatch from the warehouse they will be subject to our shipping estimates which can be found here (please also see ‘When will I receive my subscription box). Please note that these shipping times are only estimates and may sometimes take longer to arrive. If the estimated time has passed, then please get in touch with here.
Unfortunately due to limited stock amounts we won't be able to offer you this month’s box if you've missed the deadline however we'll have more papery goodness for next month and you'll be able to start subscribing to next month’s box straight after the previous months box goes out.

If any items from the previous box are still available we’ll have them for sale in the Ohh Deer shop after the subscription has been posted, so if you desperately wanted one of the products you might be able to still grab them!
Your card will be billed on the first of each month (or the first working day should that date fall on a weekend or public holiday). If you prepay for your box for 3, 6 or 12 months you will pay upfront for the cost however upon expiry of your subscription you will then be billed on the first of your new renewal month.
Unfortunately because the papergang box is already heavily discounted we won't be offering student discount for the time being.
You can change it by logging into your account, under your listed addresses you can click ‘Edit’ and make any amendments you need, if you need any further assistance with this please get in touch with us here.
Simply login in to your account and under ‘Your Subscriptions’ your previously cancelled subscriptions will appear, click re-activate and your chosen subscription will then be reactivated and subscribed to the next available subscription box, if you need any further assistance with this please get in touch with us here.
Refer a friend is our way of allowing you to gain something from referring your friends to our subscription service. For every 2 friends you get to sign up and order you will be rewarded with a box absolutely free. Click here to get started.
Make sure you're logged into your account, if you're not logged in click here to login.
Then this will be slap bang in the middle:

Hit 'REFER MORE FRIENDS' and then you can either email an invite, share on Twitter or Facebook or even get a bespoke link (which is connected to your account) to invite people to subscribe.
Refer a friend progress tracker will help track your progress towards getting your free box. As you can see there are 3 sad Drews.

Each time a friend you’ve referred signs up a Drew will light up and smile with happiness.

Once you’ve reached all 3 referrals all the Drews will be highlighted and you would’ve reached your goal, a free box will then automatically be added to your next renewal (so you won’t be charged for this one).
We are sorry there is a problem, you can get in touch with us here and we'll be happy to sort it out.
For all press inquiries please email [email protected]

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